gdocsPrivacy Policy

What Data We Collect on gdocs

We collect information in several categories when you use gdocs. First, we collect account information: your full name, email address, phone number, date of birth, and identity document details (ID card, passport, or driver's license number). We require this information during account registration and verification.

Third, we collect gameplay data. We record every game you play on gdocs—the game type, stake amount, result, and payout. We also log your login times, device type, IP address, and browser information. This data helps us detect fraud, investigate disputes, and understand platform usage patterns.

Fourth, we collect communication data. If you contact our support team through chat, email, or support portal, we store your messages and our responses. We use this data to resolve your issues and improve our support process.

How We Use Your Data

We use your data on gdocs for specific, legitimate purposes. We use your account information to verify your identity (KYC compliance), prevent fraud, and comply with anti-money-laundering regulations. We use your payment information to process deposits and withdrawals, reconcile transactions, and detect suspicious payment patterns.

We use your communication data to respond to your support requests, resolve disputes, and improve our customer service. We may also use anonymized, aggregated data (data stripped of personal identifiers) to understand platform trends, improve game offerings, and optimize our service across Jakarta, Surabaya, Bandung, Medan, and other regions.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not share your data with advertisers or data brokers.

Third-Party Data Processors

Our cloud hosting provider stores our servers and databases. Our servers may be located outside Indonesia—potentially in Singapore, Australia, or other regions. Your data is encrypted both in transit and at rest, so your hosting location does not affect your privacy.

We use fraud detection services to analyze account activity and identify suspicious patterns. These services receive anonymized transaction data and gameplay patterns—not your personal name or contact details. We also work with identity verification providers to confirm your KYC information during account setup.

All our third-party processors sign data processing agreements committing them to protect your information and comply with applicable privacy law. We audit these processors regularly to ensure compliance.

Your Rights and Data Access

You have the right to access your personal data on gdocs. You can view your account information, payment history, and gameplay history anytime in your account dashboard. If you want a complete copy of all data we hold about you, contact our support team and we'll provide it within 30 days.

You have the right to correct inaccurate data. If your name, email, or phone number is wrong in your gdocs account, you can update it directly in your account settings. For identity document information, contact our support team—we'll verify the correction and update our records.

You have the right to object to certain data processing. If you believe we're using your data inappropriately, you can lodge a complaint with our support team or with your local data protection authority.

Cookies and Tracking Technologies

Our gdocs platform uses cookies to remember your login session, store your preferences, and track your activity for security purposes. Cookies are small text files stored on your device. When you visit gdocs, your browser sends these cookies back to our servers, allowing us to recognize you and maintain your session.

We use session cookies (temporary, deleted when you close your browser) to keep you logged in. We use persistent cookies (stored longer) to remember your preferences and device. We do not use cookies for advertising or third-party tracking.

You can disable cookies in your browser settings, but this may prevent gdocs from functioning properly. We recommend keeping cookies enabled for the best experience.

Data Retention and Deletion

We retain your account information for as long as your account is active. If you close your gdocs account, we retain your data for 7 years to comply with anti-money-laundering and tax regulations. After 7 years, we delete your personal information unless we're required by law to retain it longer.

We retain payment transaction records for 7 years for regulatory compliance. We retain gameplay records for 3 years unless a dispute is pending. We retain support communications for 2 years unless they relate to an ongoing dispute.

If you request data deletion before the standard retention period expires, we'll delete your data unless we're legally required to retain it. We'll notify you if we cannot delete data due to legal obligations.

Security Measures on gdocs

We protect your data through multiple security layers. All data transmitted between your device and our gdocs servers uses HTTPS encryption. Your personal information is encrypted at rest on our servers using industry-standard encryption algorithms.

We restrict access to your data to authorized gdocs staff members only. Our staff sign confidentiality agreements and receive security training. We monitor all access to personal data and log who accesses what information and when.

We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain firewalls, intrusion detection systems, and backup systems to protect against data loss. If we detect a security breach, we notify affected users within 72 hours and cooperate with authorities as required by law.

International Data Transfers

Our gdocs servers may be located outside Indonesia. When we transfer your data internationally, we ensure it remains protected through encryption and contractual safeguards. Our data processors sign agreements committing them to protect your data to the same standard as Indonesian law requires.

If you have concerns about international data transfers, contact our support team. We can discuss specific data handling practices and answer questions about where your data is stored.

Contact Us About Your Privacy

If you have questions about our privacy practices, want to exercise your data rights, or believe we've mishandled your information, contact our support team. We respond to privacy inquiries within 30 days.

This privacy policy may be updated from time to time to reflect changes in our practices or applicable law. We'll notify you of material changes via email or in-app notification. Your continued use of gdocs after such notification constitutes acceptance of the updated policy.

Summary of Your Privacy Rights on gdocs

• Right to access: You can request a complete copy of all data we hold about you.
• Right to correction: You can update inaccurate information in your gdocs account.
• Right to deletion: You can request deletion of your data (subject to legal retention requirements).
• Right to object: You can object to certain data processing and lodge complaints with authorities.
• Right to transparency: We explain clearly what data we collect, how we use it, and who we share it with.
• Right to security: We encrypt your data and restrict access to authorized staff only.

We at gdocs are committed to protecting your privacy and handling your data responsibly. Our privacy practices reflect our respect for your personal information and our compliance with applicable law across all jurisdictions where we operate. If you have any questions about how we handle your data, reach out to our support team—we're here to help.